Return policy

Warranty & reclamations

Warranty of the product can be founded from the product page or from the receipt. In generally, warranty is 12 months from the purchase date. Receipt of the order is a valid document for the warranty.

If the product you've ordered is broken or if it broke down during warranty period, contact our customer service at first via Live-chat or email info@trailcamera.eu for more information.

Please notice that problems related installing the camera are not under warranty. Please visit our support center for more help about installing and using the camera.

If the product have defect which is confirmed by our customer service, please do following:

1. Print and fill in the return document you got from our customer service
2. Pack the product carefully with all accessories included
3. Send product to us via the shipping method that is best for you. Return address is:

Vihiluodontie 261 A1
90440 Kempele
Finland

Reclamations are usually handled within a week after they've arrived to our office. You will get email when the repaired or compensatory productis shipped.

Please notice: For unjustified returns, we charge a € 30 inspection fee and delivery costs in accordance with the valid price list.

Return policy

Products have a limited 14-day return policy.

The returned product must be in good condition for sale. If the product has traces of use or the return does not include all the accessories, the full purchase price of the product cannot be returned.

It is also possible to exchange an unused product for another product.

To return or exchange the product, follow these steps:

1. Print and fill out the attached return form
2. Carefully pack the returned product in the original product packaging with all supplies and enclose the purchase receipt and the attached return form.
3. Send product to us via the shipping method that is best for you. Return address is:

Vihiluodontie 261 A1
90440 Kempele
Finland

Technical support

FAQ
Product support