Terms and conditions

Terms of delivery

Shopping at Trailcamera.eu –web store is secure and fast. Just add your chosen product to the shopping cart and move on to the cashier. At the checkout you choose the most suitable payment method and delivery alternative and confirm your purchase. You may also register a user account and follow up on your earlier order history, for example.

In case you cannot add products in your shopping cart, check your internet browser settings (cookies must be abled, in use).

You may also order products or get in touch with us via sales@trailcamera.eu

Terms of payment

The following payment methods can be used when shopping at our web store Trailcamera.eu

PayPal

PayPal is a known and trustworthy international payment transfer service. You may pay for your purchase with credit card via PayPal or you can add your own account to PayPal and the amount is deducted from your account normally.

Paypal accepts Visa, Master Card, American Express and Discover credit cards.

Invoice / Pre-payment

You can also order products on account. Your purchase will be delivered to you when your payment is shown on our account. You can also send a copy of your payment to sales@trailcamera.eu to speed up the order handling. Companies may order products at 0% value added tax price if they inform their existing tax number.

Prices

Prices are valid for now. Trail camera withholds the right to change prices. Prices include 24% value added tax.

Products may be sold at 0% value added tax to companies which are operating in Europe. Give your vat number in the shopping cart and the cashier deducts the vat automatically.

Products will be delivered also outside Europe at 0% vat. Web store cashier deducts the vat automatically based on the country where the given address is found.

Delivery methods

We will deliver all orders via Finland Post shipping or DHL. You may choose from any of the delivery methods below:

• Electronic Product
  • Electronic product. License codes and activation codes are sent to your email.
• Posti Parcel Baltic
  • Fast and easy shipping to Baltic country. Delivery in 1-2 working days. On time tracking and SMS notification.
• Parcel Connect Europe (Parcel Connect)
  • Delivery time: 1- 6 working days
  • More information
• Worldwide shipping (Priority parcel): Worldwide shipping delivers anywhere in the world.
• Express Mail Service (EMS) Fast express service around the world. The service includes maximum compensation for lost or damaged items up to EUR 1,680.
• DHL Express Worldwide EU
  
  • Fast and reliable shipment in Europe delivered before the end of the next possible working day.

Items will be delivered to the recipient’s address.

Duration of shipping

Please check delivery times from here.

• Nordic countries: 2-5 working days
• Elsewhere in Europe: 3-7 working days
• Worldwide shipping: 6-14 working days

Shipping costs

Shipping cost is added at the shopping cart:

• Electronic product 0 €
• Posti Parcel Baltic 9,90 €
• Parcel Connect Europe 9,90 €
• Worldwide shipping (Priority Parcel) 24,90 €
• Express Mail Service (EMS): 29,90 €

Delivery time

All orders will be processed within 1-3 working days from the order for stocked items. Please read detailed shipping times above.

Email notification will be sent every time when status of the order changes. Tracking number will also be sent when order is shipped.

Return policy

Warranty & reclamations

Warranty of the product can be founded from the product page or from the receipt. In generally, warranty is 12 months from the purchase date. Receipt of the order is a valid document for the warranty.

If the product you've ordered is broken or if it break down during warranty period, contact our customer service at first via Live-chat or email info@trailcamera.eu for more information.

Please notice that problems related installing the camera are not under warranty. Please visit our support center for more help about installing and using the camera.

If the product have defect which is confirmed by our customer service, please do following:

1. Print and fill in this return document
2. Pack the product carefully with all accessories included
3. Send product to us via the shipping method that is best for you. Return address is:

RTJ Group Oy
Vihiluodontie 261 A1
90440 Kempele
Finland

Reclamations are usually handled within a week after they've arrived to our office. You will get email when the repaired or compensatory productis shipped.

Please notice: For unjustified returns, we charge a € 30 inspection fee and delivery costs in accordance with the valid price list.

Return policy

Products have a limited 14-day return policy.

The returned product must be in good condition for sale. If the product has traces of use or the return does not include all the accessories, the full purchase price of the product cannot be returned.

It is also possible to exchange an unused product for another product.

To return or exchange the product, follow these steps:

1. Print and fill out the attached return form
2. Carefully pack the returned product in the original product packaging with all supplies and enclose the purchase receipt and the attached return form.
3. Send product to us via the shipping method that is best for you. Return address is:

RTJ Group Oy
Vihiluodontie 261 A1
90440 Kempele
Finland

Technical support

FAQ
Product support

Global shipping

24,90 €

Priority parcel round the world. Delivery times: Nordic countries 2-5 days, Europe 3-7 days and other locations 6-14 days.

EMS Express Mail Service

29,90 €

The international EMS (Express Mail Service) is an express service for urgent deliveries. Delivery times: EU countries 1–3 working days, other countries 2–8 working days. Items will be delivered to the recipient’s address.